How can we
help you?

Tap Sign Up from the home screen. You can register with your email address and a password, or use Continue with Google for one-tap sign-in. Both options give you a full customer account.

On the Sign In page, tap Forgot Password. Enter your email address and we'll send you a reset link. If you signed up with Google, you don't have a Munchie Maps password — use the Google Sign-In button instead.

Go to Profile in the navigation menu. Tap Edit Profile to update your display name or other details. Email changes may require re-verification. If you signed in with Google, your name and email come from your Google account.

You can request account deletion by emailing privacy@munchiemaps.com with the subject "Delete My Account." Include the email associated with your account. We'll process your request within 30 days. Note that order history may be retained for a limited period for legal reasons.

Check your spam or junk folder first. Make sure the email on your account is correct (Profile → Edit Profile). You can also adjust notification preferences in your account settings. If emails are still missing, contact support and we'll investigate.

A few things to check: make sure you've allowed location access when prompted, try expanding the distance filter (tap the distance dropdown and increase the radius), and make sure the "Closed" filter isn't hiding open trucks. If there genuinely aren't any trucks open in your area at that time, the map will show none.

Munchie Maps needs location permission to show your position. In your browser, click the lock icon in the address bar and make sure Location is set to Allow. On mobile, go to your device's Settings → Apps → Browser → Permissions and enable Location. Refresh the page after granting permission.

On a truck's card or detail page, tap Navigate. The app will draw a route from your current location to the truck on the map. The route uses Mapbox routing and updates if you move. For turn-by-turn voice navigation, you can also tap Open in Maps to hand off to Google Maps or Apple Maps.

Use the All Cuisines dropdown at the top of the results panel. Select a cuisine type to filter the map to only show matching trucks. You can combine this with the distance filter to narrow results further.

Your trust score is a reputation number that vendors can see before accepting your order — especially useful when payment isn't collected upfront. It reflects your reliability as a customer based on your order history: completed orders, cancellations, and reviews received from vendors.

Your score is based on several factors: the number of completed orders, the ratio of cancellations to completions, and vendor reviews you've received. A new account starts with a neutral score. The more you order and follow through, the higher your score becomes over time.

Complete the orders you place, avoid last-minute cancellations, and be a respectful customer. Positive vendor reviews also contribute. Consistent, reliable ordering behavior will steadily increase your score.

It's possible, but not the only reason vendors decline. They may have run out of a menu item, closed early, or be at capacity. If you have a low trust score, improving it over time will increase the likelihood of acceptance. You can see your trust score in your Profile.

Go to Become a Vendor and click Get Started. You can register with your email or use Google Sign-In. After creating your account, you'll be guided through the onboarding flow: business profile, menu setup, and plan selection. Your 30-day free trial starts automatically.

Complete your vendor profile and add at least one menu item. Then from your vendor dashboard, tap Open Truck, confirm your current location, and you'll appear on the map immediately. Customers in the area will be able to find you right away.

Yes. You can add multiple restaurant/truck profiles under a single vendor account. Each truck requires its own active subscription. Switch between them from the vendor dashboard using the truck selector at the top.

Check the following: your subscription is active (not expired or in trial end), your profile is fully completed, and you've set a valid location when opening. Try closing and reopening your truck. If the issue persists, contact support with your account email and we'll investigate.

New orders appear in your vendor dashboard under Incoming Orders and trigger a notification. Review the order details and the customer's trust score, then tap Accept or Decline. Accepted orders move to your active queue where you can update their status as you prepare them.

In your vendor dashboard, tap New Walk-In Order. Select the menu items, set the quantity, and confirm. The order is added to your active queue the same as an app order, so everything stays in one place.

In the active orders queue, tap an order to open it. Use the status buttons to move it through: Received → Preparing → Ready → Completed. The customer receives a push notification at each update — this replaces the need for buzzer devices entirely.

Yes. When a new order comes in, the customer's trust score is displayed alongside their order details. This is especially useful for orders that don't require upfront payment. You can use this to decide whether to accept or decline.

After marking an order as Completed, you'll be prompted to leave an optional review for the customer. This review contributes to their trust score and helps other vendors in the community make informed decisions.

Go to your vendor dashboard and select Menu. Tap Add Item to create a new item, or tap any existing item to edit it. You can update the name, price, description, ingredients, and photo. Changes go live immediately.

Open the menu item and toggle Available to off. The item will remain in your menu for future use but won't be shown to customers until you re-enable it. This is useful for daily specials or items you've temporarily run out of.

In your dashboard, go to Promotions. Tap Create Promotion and set the type (percentage off, fixed amount, or buy-one-get-one), the applicable items, the validity period, and whether it requires a coupon code. Active promotions appear on your truck's profile for all customers to see.

Yes. When adding or editing a menu item, tap the photo area to upload an image. We recommend square images at least 400×400px. Good food photography significantly increases customer interest and order rates.

Every new vendor account gets 30 days of free access to their chosen plan — no credit card required to start. At the end of the trial, you'll be prompted to add payment details to continue. If you don't, your truck will be paused until billing is set up.

Presence — Gets your truck on the map. Customers can view your location, menu, reviews, and promotions.

Operator — Everything in Presence, plus in-app ordering, real-time order tracking, walk-in order entry, customer trust scores, and sales metrics.

Caterer — Everything in Operator, plus catering listings and a dedicated catering menu. (Catering features are in active development.) See full plan comparison →

Go to your vendor dashboard and select Billing. You'll see your current plan and options to upgrade or downgrade. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Yes. Go to Billing in your vendor dashboard and select Cancel Subscription. Your truck will remain active until the end of the current billing period, then be paused. You can reactivate at any time by restarting your subscription.

Yes. Each truck profile under your vendor account requires its own active subscription. You can manage all subscriptions from a single billing dashboard. Each truck's plan can be different — for example, one truck on Presence and another on Operator.